Cash Services Operations Manager

The Cash Services Operations Manager position is responsible for providing leadership for a team and supporting time-sensitive, complex, and highly specialized processes.

You will:

• Hire, onboard, and train new team members.
• Supervise and direct time-sensitive, complex, and highly specialized daily workflows to ensure department service levels are met.
• Serve as a subject matter expert for department processes supported by the team.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, external customers, or industry participants.
• Address escalated questions independently, seeking assistance from Senior Manager or other Operations resources as appropriate.
• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development, and rewarding strong performance.
• Conduct operations process oversight on complex and highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
• Accurately review, verify, and record data into technology supporting department processes.
• Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.
• Develop and provide ongoing training support for team members related to the department's processes and systems.
• Develop and maintain department procedures.
• Ensure team members are aware of any new system functionality changes and document modifications.

To succeed, you will need:

• 4-year degree from an accredited university or equivalent or high school diploma or equivalent AND 5+ years of securities, banking, technology, and or job-specific industry experience.
• 3+ years prior securities, banking, technology, and or job-specific related industry experience.
• Securities license 99 (or able to obtain license within 120 days).

We offer:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work-life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across the business.