Description
We are seeking a Reservations Manager to join our team at Pullman Vung Tau, a five-star hotel and convention centre in Vung Tau, Vietnam.
As a Reservations Manager, you will be responsible for managing hotel reservations, optimizing pricing strategies, and leading a team of reservation agents.
Primary Responsibilities
- Revenue Management:
+ Analyze changing channel distribution models and their impact on consumer booking trends + Optimize hotel and corporate pricing strategies through definition and management of BAR levels, stay restrictions, and other tactics + Monitor transient, group, and tour booking pace to determine pricing and availability controls + Complete rooms and revenue forecasting to accurately project unconstrained demand
- Team Management:
+ Interview, select, and recruit direct reports + Identify and develop team members with potential + Conduct performance reviews with the team + Develop, conduct, and maintain all staff training programs
Other Responsibilities
- Be aware of hotel fire & life safety/emergency procedures
- Attend all briefings, meetings, and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by management
Qualifications
- Diploma in Tourism/Hospitality Management
- 3 years of experience as Front Office or Reservations Manager/2 years of experience in a related field
- Excellent reading, writing, and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
- High degree of professionalism with sound human resources management and business acumen capabilities
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