Renewals Manager - Italy/ Spain

GitLab is seeking a Renewals Manager to focus on protecting and growing its recurring revenue by managing the full contract lifecycle for subscription customers.

The Renewals Manager will work under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. The ideal candidate will have experience in executing basic renewal processes independently and have been introduced to more advanced scenarios.

Responsibilities:

• Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
• Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.
• Identify and surface expansion opportunities , additional seats, tiers, or modules , that come out of those conversations.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
• Analyze moderately complex renewal situations and explain terms and issues to customers and internal stakeholders.
• Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.

Requirements:

• Experience in executing basic renewal processes independently.
• Developing understanding of GitLab's way of working, values, and high-performance culture.
• Strong attention to detail and organizational skills.
• Clear written and verbal communication skills.
• Ability to follow defined processes and frameworks while flagging exceptions appropriately.

Benefits:

• Benefits to support health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.