Renewals Manager

You will lead, direct, and improve the on-time renewal rate (OTRR) and annualized recurring revenue (ARR) growth across your assigned geographic region.

Responsibilities:

• Forecasting revenue accurately and running quota delivery across your assigned customer segments.
• Leading and mentoring a team of Renewals Managers and people leaders to drive professional growth and high-level performance.
• Partnering closely with CX Renewals Specialist leadership to ensure competitive differentiation across all Cisco architectures.
• Co-creating renewal strategies with account teams by using insights from Customer Success Executives and cross-functional partners.
• Building and implementing best-in-class processes for install base reconciliation and customer validation in partnership with CPS.
• Driving the adoption of new metrics, including ATR, RR, OTR, and IARR, to ensure consistent performance across the organization.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience in business, technology, or a related field.
• 8+ years of experience in renewals, sales, or customer success, including at least 3 years in a people management capacity.
• Consistent track record of managing and delivering multi-million dollar revenue quotas with consistent forecast accuracy.
• Demonstrated experience leading cross-functional teams to align renewal strategies with customer procurement cycles.
• Experience leading strategic negotiations with executive-level stakeholders to secure high-value contract renewals.

Preferred Qualifications:

• Expertise in using CRM tools and data analytics to optimize renewal workflows and identify expansion opportunities.
• Advanced knowledge of Cisco’s renewal architectures, including Enterprise Networking, Security, and Collaboration.
• Advanced knowledge of CX Service Renewals, Cisco Buying Programs, and Premium Service upsell strategies.
• Demonstrated ability to influence cross-functional stakeholders and build long-term customer partnerships.
• Experience in designing and implementing process improvements for complex, multi-architecture renewal cycles.
• Strong coaching skills with a focus on talent retention and team development within a global environment.