Customer Experience Renewal Manager

This role resides in the Recurring Revenue Acceleration organization, one of Cisco's fastest growing teams that delivers profitable growth throughout the customer lifecycle.

The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

You will be accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. Your responsibilities include:

• End-to-End Renewal & Quote Execution: Drive standard renewal cycles for support services and software subscriptions using established playbooks,generating accurate quotes, managing ordering logistics, and maintaining CRM/SFDC hygiene to secure on-time contract closures.
• Installed Base & Data Validation: Analyze and validate customer installed base (IB) records, contract lifecycles, and purchasing structures to ensure clean data readiness and proactive renewal preparation.
• Cross-Functional Alignment & Risk Escalation: Partner with Field Sales, Customer Success, and Channel Partners to navigate customer procurement workflows, using AI/automation tools and escalating blockers or competitive risks early to senior team members.

Minimum qualifications:

• BA/BS degree (or equivalent practical experience) and 3+ years of technology sales or enterprise renewal experience.
• Experience managing standard customer contract renewal cycles, quote preparation, or sales support processes.
• Proven experience working with customer installed base (IB) data, contract lifecycles, or sales reporting tools.

Preferred qualifications:

• Hands-on experience navigating CRM and quoting platforms, such as Salesforce (SFDC).
• Foundational understanding of recurring revenue business models, SaaS subscriptions, and enterprise support services.
• Strong organizational discipline, attention to detail, and ability to manage multiple transactional deadlines effectively.
• Strong interpersonal and communication skills with a collaborative, problem-solving attitude when working with internal stakeholders and partners.