Renewal Specialist

This role engages early and frequently with customers and partners to help solve technology challenges, address competitive risks, and enhance the product experience.

Key Responsibilities:

• Manages consultative renewal engagements focused on lower-volume, high-value, and complex opportunities
• Demonstrates expertise in assigned architecture and working knowledge of Cisco's broader portfolio
• Aligned to select strategic or large enterprise accounts
• Plays a key role in discovery and consultative discussions with customers to uncover business priorities
• Applies customer insights, competitive intelligence, and market trends to position Cisco's capabilities and innovations
• Conducts proactive and strategic risk assessments across competitive, adoption, and technology dimensions
• Owns renewal quote creation and supports negotiation efforts
• Applies advanced consulting tools and methodologies to optimize renewal outcomes
• Identifies and helps connect innovative solutions
• Drives process simplification and automation across renewal workflows
• Collaborates closely with account teams to ensure renewal strategies deliver innovative and measurable customer outcomes
• Demonstrates technical expertise in assigned architecture and related portfolio offerings
• Synthesizes customer feedback and renewal challenges to inform improvements to Cisco's renewal frameworks, tools, and documentation
• Leverages advanced software, automation, and AI capabilities to drive innovation in renewal execution
• Contributes to the development of renewal documentation and best practices
• Facilitates collaboration across sales, customer success, and delivery teams
• Owns execution of strategic renewal motions, influencing internal and external stakeholders
• Mentors junior renewal specialists and contributes to team knowledge sharing

Minimum Qualifications:

• Bachelor's degree + 5 years of related experience, or Master's degree + 3 years of related experience, or PhD + 0 years of related experience