Reliability Service Engineer - Wholesale Lending

We are seeking a Reliability Service Engineer - Wholesale Lending to join our team in Whippany, NJ. As a Reliability Service Engineer, you will play a pivotal role in supporting strategic Origination and Syndication platforms that underpin the end-to-end lending lifecycle.

Responsibilities:

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.

Assistant Vice President Expectations:

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Collaborate closely with other functions/ business divisions.

Requirements:

• Demonstrated experience providing L2 Application Support for business-critical syndication, lending, or capital markets platforms.
• Solid troubleshooting skills across applications, middleware, Solace/MQ, databases MS SQL, messaging, and infrastructure layers.
• Knowledge of SQL, application log assessment, monitoring tools (Geneos ITRS), batch processing (AutoSys), and support automation.
• Self-motivated, collaborative professional with the ability to act as a Subject Matter Expert (SME), drive operational improvements, and mentor junior team members.

Salary: $115,000 - $160,000 per year.

Benefits: Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.