AVP – Service Engineer

We are seeking an Assistant Vice President - Service Engineer to join our team in Bengaluru. As a Core Banking Service Engineer at Barclays, you will play a key role in supporting applications end-to-end, enhancing capabilities, and delivering continuous improvement of core banking platforms.

The purpose of this role is to effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Key Responsibilities:

• Provide technical support for the service management function to resolve complex issues for a specific client or group of clients.
• Develop the support model and service offering to improve the service to customers and stakeholders.
• Execute preventative maintenance tasks on hardware and software and utilise monitoring tools/metrics to identify, prevent and address potential issues.
• Analyse system logs, error messages and user reports to identify the root causes of hardware, software and network issues.
• Automate, monitor enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identify and remediate or raise potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.

Assistant Vice President Expectations:

• Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.

Requirements:

• Experience in Application Support & Service Delivery, leading and providing end-to-end L2/L3 support for core banking applications.
• Hands-on proficiency in containerisation, including Docker and Kubernetes/EKS.
• Experience with end-to-end CI/CD automation using Gitlab, Jenkins and Nexus.
• Strong understanding of ITIL practices (Incident, Problem, Change Management).
• Experience working within regulated financial services environments.
• Ability to manage competing priorities in a high-pressure production support environment.
• Effective communication and stakeholder management skills.
• Continuous learning mindset to adapt to evolving banking technologies and platforms.

Technical Skills:

• AWS, GitLab, Jenkins, Terraform and Ansible, Kubernetes, Nexus, Python or PowerShell or Any scripting Language Windows/RHEL.
• Good-To-Have: Datadog, Snyk or SonarQube, ServiceNow/JIRA/Confluence, Java, Safe Agile, Knowledge Fiserv suite of applications.