LATAM PWI Field Service Engineers Manager

We are seeking a LATAM PWI Field Service Engineers Manager to lead a team of contributors and/or supervisors, ensuring adherence to policies and overseeing on-site hardware and application support delivery.

Job Summary This role is responsible for managing a team, leading goal setting, resource allocation, and process enhancement efforts, collaborating cross-functionally.

Responsibilities

• Manage a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, ensuring compliance with organisational policies and procedures.
• Lead a team accountable for delivering on-site hardware, systems, sub-systems, and application support to customers in accordance with contractual service agreements.
• Engage in setting up performance objectives, assembling project teams, resource allocation, and ensuring successful execution of diverse field technical support programs and processes.
• Collaborate with cross-functional teams to identify and implement process improvements and policy development.
• Guide the team in defining program objectives and KPIs, setting expectations for implementation across various business groups.
• Develop budgets with significant input from higher-level managers and ensure project adherence to budgetary constraints.
• Identify potential risks and challenges, devising comprehensive mitigation strategies and providing robust support to onsite teams.
• Engage with clients proactively to understand and anticipate their future business requirements, driving continuous solution improvement.
• Act as a subject matter expert, identifying opportunities for process improvement and policy development, and recommending changes in alignment with business tactics and strategy.
• Perform talent management responsibilities, including recruitment, performance management, coaching, and career development.

Education & Experience

• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in HP products in Customer base, account management, computer customer support, onsite customer support, Mission Critical, systems experience, or a related field.

Preferred Certifications

• ITIL Certifications

Knowledge & Skills

• Automation
• Chemistry
• Commissioning
• Customer Relationship Management
• Customer Support
• Electrical Engineering
• Electromechanics
• Electronics
• Environment Health And Safety
• Field Service Management
• Hand Tools
• Key Performance Indicators (KPIs)
• Operating Systems
• Preventive Maintenance
• Process Improvement
• Safety Standards
• Technical Services
• Technical Support
• Technical Training
• Test Equipment

Cross-Org Skills

• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking