Description
We are seeking a self-motivated and well-organized relationship manager to support an existing portfolio of tech clients in the greater Ottawa area. Working from our Ottawa office at 90 Sparks Street, in this role you will serve as the primary point of contact for the bank with a diverse group of tech companies with differing needs and your task will be to bring the best of RBC and RBCx to their doorstep.
Responsibilities
- Manage, retain and deepen relationships with a portfolio of mostly boot-strapped tech clients through exceptional client experience (CX)
- Become a trusted advisor to clients and play a role as a partner in their growth
- Leverage tools and systems in place at RBC to provide financial solutions, strategic advice and introductions to people or businesses who can help clients succeed
- Apply a continuous-improvement approach to delivering superior client experience
- Lead KYC and AML processes, and achieve key portfolio quality metrics and compliance with all relevant internal policies
Requirements
- Passion for the tech sector
- Excitement for trying new things
- Empathy for the unknown and ever-changing
- At least 2 years of experience in a service and/or sales environment with strong communication and relationship-management skills
Nice-to-have
- Experience as an entrepreneur, launching a business, working in a start-up, or advising/mentoring and working with early-stage tech startups
- Developed understanding of the tech ecosystem and challenges to growth for a tech startup in Canada
- Academic exposure through a post-secondary diploma/degree in commerce or business administration or sciences-related degree and/or related experience
- 3 or more years of experience in commercial lending/business banking, or in a business development and/or client relationship management role
What's in it for you?
- Comprehensive compensation program including competitive salary, bonuses and flexible benefits
- Work with leaders who support development through coaching and managing opportunities
- Inclusive, collaborative, progressive, and high-performing team
- World-class training program in financial services
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