Description
We are currently seeking an experienced professional to join our team in the role of Reconciliation Analyst. As a Reconciliation Analyst, you will play a crucial role in ensuring that all work is delivered within agreed timeframes and meets the required high quality standards.
Impact on the Business
- To ensure that all work is delivered within agreed timeframes and meets the required high quality standards.
- To deliver high quality customer-driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism of response.
Customers / Stakeholders
- To understand and deliver excellent customer service.
- To process customer instructions accurately to achieve agreed quality standards and targets.
- To work productively and professionally, and demonstrate ways to improve customer service, and increase productivity.
- To produce MI as required.
- To build professional relationships with colleagues in other areas.
Leadership & Teamwork
- To proactively suggest and design improvements in process workflows.
- To work well independently, complete assigned tasks in the established time frame, and complete regular assignments without reminders or additional follow-ups.
- To participate in team meetings and activities, and promote team spirit and cohesiveness.
- To contribute to the creation of a supportive work environment driven by people-centric values.
- To assist in managing day-to-day operations and trains peers as needed.
Operational Effectiveness & Control
- To ensure that breaks are identified and escalated in accordance with procedures in a timely manner.
- To understand and comply with all relevant policies and procedures issued by the Group.
- To be aware of the Operational Risk scenarios associated with the role and to ensure that all actions take into account of the likelihood of operational risks occurring.
- To acquire and update knowledge on procedures related to relevant processes.
- To ensure that work is completed in accordance with established procedures and standards.
- To identify and escalate potential showstoppers.
To be successful in this role, you should meet the following requirements:
- A clear sense of what they want to achieve in their career.
- An ability to analyze complex processes and identify root causes.
- An above-average desire to learn.
- Control oriented; should have a good understanding of the function of controls.
- An understanding of the necessity of change.
- A strong desire for Best In Class performance.
- A clear appreciation of the level of pressure in this role.
- An understanding that overtime is an inherent part of the job.
- An interest in joining a truly global process.
- Is interested in developing a long term career with investment banking.
- Minimum, graduate in accounting, business, finance or equivalent.
- Proficient in MS Excel Office, with special focus on the usage of MS Office Excel and MS Office Access.
- Excellent English, written and spoken.
For more fresh new jobs, check out yubhub.co.