Receptionist/Admin

Beam Park Medical Practice is seeking a full-time and part-time Receptionist/Administrator to join our team.

As a Receptionist/Administrator, you will have good people skills to deliver patient services in an efficient and professional manner. You will need to possess a high level of organisational skills, have excellent communication skills with a good team spirit.

The main duties of the job include:

• Handling incoming patient calls, responding to patient queries, and assisting with appointment bookings
• Delivering patient services in an efficient and professional manner
• Being welcoming, friendly, and helpful to patients and visitors
• Working with the team, including front and back office teams
• Assisting with the smooth running of the practice
• Ensuring that both front of house and administrative targets are met and maintained
• Undertaking administrative tasks
• Liaising with healthcare professionals when necessary
• Initiating contact with and responding to requests from patients, team members, and external agencies
• Helping new patients get settled into the practice

The practice prioritises career development and staff wellbeing for its 150+ staff members and is committed to supporting the education, training, and development of its nursing workforce.

Person Specification:

• Experience working with the general public and in administrative roles (essential)
• Experience working in a healthcare setting and previous experience in a GP practice (desirable)
• GCSE grade A-C (9-4) in English and Maths (or equivalent) (essential)
• NVQ in Customer Service or equivalent experience (desirable)

Benefits: No specific benefits mentioned.

Job Details:

• Salary: Negotiable
• Contract: Permanent
• Working pattern: Full-time, Part-time