Description
As a Multipurpose Receptionist at Accor, you will play a vital role in delivering exceptional customer experiences. Accor is a leading hospitality group with a presence in over 100 countries, offering a range of hotels from budget-friendly options to luxury establishments.
Your day-to-day responsibilities will include:
- Checking in and out guests, managing reservations, and providing top-notch customer service.
- Conducting nightly audits and controlling daily billing, requiring organisational and responsible skills.
- Offering tailored solutions to meet guests' needs and exceeding their expectations.
- Sharing the hotel's story with pride, identifying sales opportunities, and personalising the guest experience.
- Working rotating shifts from Monday to Sunday with two days off per week, including morning, afternoon, evening, and breakfast shifts.
To succeed in this role, you should possess:
- A customer-focused personality with excellent communication skills.
- Previous experience in customer-facing roles is desirable but not essential.
- Ability to work independently and as part of a team.
- Strong problem-solving skills, tolerance, and stress resistance.
- Creativity in crafting personalised experiences for guests.
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