Description
We are seeking a highly skilled Receptionist to join our team at Accor in Rio de Janeiro, Brazil.
As a Receptionist, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a smooth check-in and check-out process.
Key responsibilities include:
- Greeting and checking in guests, providing information and resolving any issues
- Managing the check-out process, including processing payments and handling guest complaints
- Maintaining accurate records and feeding information into our system
- Mediating conflicts and intervening in critical situations
- Offering and operating our loyalty programme
- Performing various administrative tasks, such as filing and telephone duties
We offer a dynamic work environment where you can grow and learn every day, with opportunities to explore new possibilities.
If you're passionate about delivering outstanding customer service and want to be part of a global hospitality organisation, we encourage you to apply.
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