Recall Supervisor

IQVIA/MedTech is seeking a Recall Supervisor to lead a team of Recall Specialists supporting voluntary product recalls. The successful candidate will have experience multitasking with multiple projects, be independent, and support multiple customers and tasks at a time.

Job Summary: The Recall Supervisor will coordinate and contact key customers on medical device recalls. The team owns contacting affected customers, providing upgrades or troubleshooting steps, and documenting their work. The supervisor will allocate resources, provide reports, and update operations on project statuses.

Responsibilities:

• Train, coach, lead, and develop team members across various projects
• Lead, facilitate, coordinate, and track day-to-day activities to ensure projects are completed on time and successfully
• Identify risks to project success and develop effective action plans for resolution
• Allocate and manage resources for different types of recall projects
• Conduct outbound calls to notify potentially affected facilities
• Maintain confidentiality and professionalism
• Perform data entry and management within the provided database
• Provide customer feedback to corporate teams

Requirements:

• High School Diploma/GED, AA preferred but not required
• Minimum 2 years of relevant customer service experience or project management experience
• Minimum 1 year of leadership/supervisory experience
• Polite, professional phone demeanor
• Keen attention to detail and critical thinking for compliance and regulation
• Quality-minded, solution-driven, and “outside of the box” mindset
• Strong technical software skills
• Strong verbal and written communication skills
• Ability to work independently from a home office and visit the Carlsbad, CA office occasionally

Preferred Skills/Qualifications:

• Customer service, medical device, pharmaceutical, and healthcare experience
• Project management and coordination
• Leadership and team leading oversight
• Experience in CRMs, preferably Salesforce
• Experience in call analytics through VoIP systems (e.g., Dialpad, Twilio)
• Prior recall experience in the medical field

Benefits/Compensation:

• Rapidly growing organization
• Fun work environment
• Potential base pay range: $27-$30 per hour