Medical Device Recall Coordinator

This role is responsible for coordinating and/or contacting key customers on medical device recalls.

The Medical Device Recall Coordinator will support voluntary product recalls, contacting affected customers, providing upgrades, troubleshooting, and documenting their work.

Responsibilities:

• Conduct outbound calls to notify potentially affected facilities
• Maintain confidentiality and professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Requirements:

• Polite, professional phone demeanor
• Attention to detail and quality mindset for documentation
• Ability to follow direction
• Strong technical software skills
• Ability to work remotely from a home office
• Ability to work across all time zones business hours if needed

Preferred Qualifications:

• Education: High School Diploma/GED/AA
• Customer service or related experience
• Previous healthcare experience
• Prior recall experience

The potential base pay range for this role is $27-$30 per hour.