Medical Device Recall Coordinator

This role is responsible for coordinating and contacting key customers on medical device recalls.

The successful candidate will support voluntary product recalls, own contacting affected customers, provide upgrades, troubleshoot, and document their work accurately.

Responsibilities:

• Conduct outbound calls to notify potentially affected facilities
• Maintain confidentiality and professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within the provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Requirements:

• Polite, professional phone demeanor
• Attention to detail and quality mindset for documentation
• Ability to follow direction
• Strong technical software skills
• Ability to work remotely from a home office
• Ability to work across all time zones during business hours

Preferred Qualifications:

• Education: High School Diploma/GED/AA
• Customer service or related experience
• Previous healthcare experience
• Prior recall experience

The potential base pay range for this role is $27-$30 per hour.