Description
Salesforce is seeking a proactive, strategic, and high-energy leader to enhance our customer and partner relationships within the Real Estate & Workplace Services (REWS) organization.
The successful candidate will be the primary orchestrator of our customer engagement, connecting the dots between our subject matter experts, our physical campus, and the Salesforce products that power it.
Responsibilities:
- Relationship Orchestration & Engagement: Coordinate across account teams and internal REWS functions to ensure we show up with "one voice"
- SME Coordination: Work successfully across functions to ensure the right Subject Matter Experts are engaged for tours, presentations, and high-stakes meetings
- External Hosting: Manage external hosting on our campus, ensuring every visit strengthens our strategic relationships with customers, vendors, and landlords
- Customer Zero Storytelling Support: Collaborate closely with our Communications and Tech partners to help develop and deliver the "Customer Zero" story
- Operational Tracking & Insight: Build and manage new tools and frameworks to track "who, what, and where"
Requirements:
- 12+ years of experience in customer engagement, strategic program management, or business operations within a fast-paced corporate environment
- Operational Excellence: Highly organized and proactive self-starter with a proven ability to "connect the dots" across complex projects and anticipate business needs without constant direction
- Executive Presence & Alignment: Exceptional ability to navigate a matrixed organization and align diverse, high-level stakeholders toward a unified strategic goal
- Presentation & Communication Skills: Proven experience presenting to customers, external partners, and senior internal stakeholders, with the ability to communicate clearly and engage diverse audiences
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
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