Description
We are seeking a part-time Night Receptionist to join our team at AccorHotel in Pessac, France. As a Night Receptionist, you will be responsible for welcoming guests upon arrival, handling administrative tasks, and providing assistance throughout their stay.
Responsibilities:
- Provide a warm, efficient, and quality welcome to guests
- Perform computerised and administrative procedures for check-in/check-out using Opera Cloud
- Verify client guarantees and reservations
- Ensure follow-up of clients' stays by communicating important information to colleagues and superiors
- Respond to telephone calls and take reservations
- Handle client requests and ensure their satisfaction
- Inform clients about tourist information
- Carry out projects assigned by management
- Apply brand and hotel procedures and policies
Commercial/Sales:
- Familiarise yourself with hotel services and inform clients upon request
- Encourage clients to use hotel services
Management:
- Manage, verify, and control personal cash handling
- Secure data and ensure night establishment responsibilities
- Close and report daily operations
- Monitor revenue and cash handling, reporting any discrepancies or errors
Interdepartmental Involvement:
- Collaborate closely with hotel departments
- Prepare information for optimal service openings
Hygiene/Safety/Environment:
- Maintain workspace cleanliness and equipment functionality
- Adhere to safety guidelines and emergency evacuation procedures
Requirements:
- Mastery of English and another language (depending on hotel needs)
- Customer service and hospitality mindset
- Excellent communication and interpersonal skills
- Organisational and rigorous approach
- Flexibility and versatility
- Familiarity with OperaCLOUD software is an asset
Additional Information:
- Team cohesion and mutual support
- Rotating shifts (1 week of 3 nights, 1 week of 2 nights, or 3 nights per week)
- Comprehensive family health insurance with high reimbursement rates
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