Provider Services Educational and Communications Professional (Contract Tools, Educations, Processes Professional 2)

The Provider Services Educational and Communications Professional (Contract Tools, Educations, Processes Professional 2) reports directly to the Provider Services Director. You will assist with the development and implementation of education and communication materials that engage external and internal stakeholders. You will manage a content management system for organizing and storing materials.

Responsibilities:

• Create and maintain external-facing materials, such as educational content, templates, memos, and web updates
• Collaborate across departments to update annual provider educational resources to meet state-contracted requirements
• Regular meetings with project teams to understand their training, education, and support needs to ensure aligned segment strategy and approach
• Document policies, processes, and technical information into clear, audience-appropriate content
• Track participation, engagement, and effectiveness of training and communication initiatives

Required Qualifications:

• Associate's degree in Business, Healthcare Administration, Marketing, or a related field
• 3+ years of marketing and communications experience with drafting content for resources, educational materials, and/or trainings
• Experience with provider relations, provider communications and education, and/or related health plan operations
• Familiarity with learning design principles and proven application of those principles to create easy-to-read and captivating provider training and educational materials
• Template design experience
• Proven experience writing educational materials

Preferred Qualifications:

• Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field
• SharePoint experience
• Project Management experience
• Experience working in Medicaid/government healthcare
• Understanding of health plan operations and adherence to state requirements
• Experience operating in a matrixed environment

Additional Information:

• Position to be located in VA or within 20 miles of state
• Work-from-home requirements: minimum download speed of 25 Mbps and upload speed of 10 Mbps, wireless, wired cable, or DSL connection; work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information
• Occasional travel to Humana's offices for training or meetings may be required
• Scheduled weekly hours: 40
• Pay range: $65,000 - $88,600 per year
• Eligible for a bonus incentive plan

Benefits:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance