Program Manager, Performance Improvement

Omada Health is on a mission to bend the curve of chronic disease.

As a Program Manager, Performance Improvement, you will apply Lean expertise to improve care delivery operations and build lasting continuous improvement capability across care teams. You will partner with operational leaders and frontline teams to redesign workflows, strengthen standard work, and deliver measurable gains in quality, member experience, capacity, and cost to serve.

Your Impact:

• Lead cross-functional improvement initiatives. Partner with operational leaders to prioritize opportunities, define outcomes, and manage scope, milestones, dependencies, and risks from assessment through sustained results.
• Redesign workflows and implement standard work. Observe frontline work and facilitate process mapping, root-cause analysis, and improvement events. Help teams test changes, reduce waste and variation, and embed proven improvements into standard work.
• Strengthen daily management. Establish leader standard work, visual management, and performance-review routines that make problems visible, trigger timely escalation, and sustain improvements over time.
• Enable effective use of AI and automation. Work with operational and technology teams to assess workflow readiness, identify where technology adds value, and define clear human and technology responsibilities.
• Coach leaders and develop internal facilitators. Build Lean capability through applied improvement work, training, coaching, and co-facilitation. Share tools and effective practices through a Care Teams community of practice so teams can increasingly lead and sustain improvement themselves.
• Measure and communicate impact. Partner with operations and analytics teams to quantify improvement impact on value stream and business goals, from engagement and member experience to capacity and cost to serve. Reflect gains in capacity and staffing models and share results with stakeholders.

About you:

• You bring 7+ years of relevant experience in operational excellence, process improvement, or internal consulting, including substantial hands-on Lean experience in complex service or healthcare operations.
• You have formal training or certification in Lean or Six Sigma, with demonstrated success applying these methods.
• You have independently led cross-functional improvement initiatives from problem definition through implementation and sustained results, using strong project-management skills.
• You are proficient in process observation, value-stream mapping, A3 or equivalent structured problem solving, root-cause analysis, improvement-event facilitation, standard work, visual management, and leader standard work.
• You are a skilled facilitator and coach who engages frontline teams and senior leaders, navigates disagreement, and develops others to lead improvement.
• You have strong operational measurement skills, including baseline development, cycle-time and variation analysis, run charts, and control-chart interpretation. You evaluate efficiency gains alongside quality, service, and experience.
• You are proficient with process-mapping and collaborative facilitation tools, such as Visio, Lucidchart, or Miro, and Excel or equivalent analytical tools.
• You build trust, influence without authority, and communicate clear recommendations across organizational levels.

Benefits:

• Competitive salary with generous annual cash bonus
• Equity grants
• Employee stock purchasing plan (ESPP)
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions