Program Manager

We are seeking a strategic and customer-focused leader to deliver IT services across multiple sites nationwide as a Program Manager. You will provide thought leadership and strategic guidance to advance the customer mission, with a strong focus on modernization, cloud adoption, and continuous improvement.

Responsibilities:

• Provide thought leadership and strategic guidance to advance the customer mission
• Establish and implement objectives supporting enterprise IT operations in accordance with customer goals, contractual requirements, and company policies
• Build and maintain strong senior-level customer relationships
• Manage and develop personnel while ensuring high-quality, timely delivery of all contractual requirements
• Lead planning, coordination, and execution of enterprise IT services
• Oversee multiple projects across geographically dispersed teams
• Drive performance management, quality control, and continuous service improvement
• Identify opportunities for operational efficiency, modernization, and improved IT metrics and reporting
• Translate complex technical concepts into clear communication for technical and non-technical stakeholders
• Formulate and enforce work standards, assign schedules, resolve discrepancies, and maintain alignment with organizational procedures and goals
• Provide technical insight and problem resolution support to teams across all locations

Requirements:

• US Citizen
• Bachelor’s degree in a related field
• Minimum of 10 years of experience leading enterprise IT operations or multi-functional technical teams
• Demonstrated experience engaging senior customers and delivering strategic, mission-focused support
• Proven ability to drive modernization, cloud initiatives, and process improvement
• Exceptional written and verbal communication skills
• Experience managing teams across multiple locations preferred
• Full-time on-site in Washington, DC

Benefits:

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Growth opportunities with AI-powered career tool
• Internal mobility team focused on helping you achieve your career goals