Product Design Director, Consumer Travel

We are seeking a Product Design Director to lead our Consumer Travel Products team, part of the Experience Design organization.

The Premium design team sets the bar for Capital One's high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. As a design leader, you will drive differentiated vision and lead teams to craft exceptional end-to-end experiences that allow Capital One to win at the top of the market in this lifestyle experience space.

The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

Role Expectations

As a Director of Consumer Travel Products, you'll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You'll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.

Expected Competencies:

• Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
• Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
• Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary.
• Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
• Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions.
• Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
• Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results.

Basic Qualifications:

• At least 8 years of experience in a product design role
• At least 3 years of experience leading design teams

Preferred Qualifications:

• 10+ years of experience in product design role
• 5+ years of experience leading design teams
• Experience in a design toolkit that spans product design, service design, design strategy and content design
• Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills

Salary Information:

The minimum and maximum full-time annual salaries for this role are listed below, by location:

• Cambridge, MA: $230,400 - $263,000 for Director, Design
• Chicago, IL: $209,500 - $239,100 for Director, Design
• McLean, VA: $230,400 - $263,000 for Director, Design
• New York, NY: $251,400 - $286,900 for Director, Design
• Richmond, VA: $209,500 - $239,100 for Director, Design

Benefits:

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.