Staff Product Designer

At Twilio, we're shaping the future of communications. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

We're looking for a Staff Product Designer (Identity UX) to join our team. As a Staff Product Designer, you will define the user experience for Twilio Identity: customer identity (authentication, Hosted Login, and user management) and Agent Identity, which lets developers open their apps and APIs to AI agents with user consent, scoped access, and human approval for sensitive actions over Twilio channels like SMS and RCS.

Responsibilities

• Own Identity UX End to End: Lead the experience for developer onboarding and configuration in One Console, Hosted Login, and end-user authentication flows.
• Design for Agents and the People Behind Them: Define how AI agents are registered, how users grant and revoke consent, how permissions are scoped, and how users approve sensitive agent actions in real time.
• Make Self-Serve Fast: Shorten the path from sign-up to a working integration, so developers can evaluate and adopt Twilio Identity without talking to sales.
• Translate Protocol Complexity: Turn OAuth, tokens, scopes, and approval flows into clear mental models for developers and plain-language choices for end users.
• Partner Before the PRD: Work with PM and engineering from problem framing through launch, co-owning scope and tradeoffs while holding a high bar for craft.
• Talk to Customers Directly: Run research and usability testing with design partners and developers, and ground decisions in what you learn.
• Raise the Bar: Contribute to Twilio's design system and UX design feedback process, and mentor other designers.

Qualifications

Required:

• Work schedule: Full-time, US-based, remote.
• 8+ years of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
• Expert-Level Systems Thinking: Track record designing complex, configuration-heavy products (developer consoles, admin tools, or multi-step setup flows) and unifying them into coherent experiences.
• Executive Cross-Functional Leadership: Proven success partnering directly with engineering and product leaders (Director/VP level) to navigate organizational complexity, align cross-product touchpoints, and shape multi-year product roadmaps.
• Comfort with Ambiguity: A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces and is capable of building clear frameworks out of abstract constraints.
• Designing for Trust and Control: Experience designing permission, consent, approval, or similarly high-stakes flows where users need to understand and control what a system can do on their behalf.

Desired:

• Design for Developers: Practical experience designing interfaces for technical builders (APIs, SDKs, CLIs, and configuration consoles).
• Identity & Security Experience: Familiarity with authentication and authorization products (OAuth/OIDC, SSO, MFA, passkeys, CIAM).
• AI Agent Experience: Experience designing for AI agents or LLM-based products, including human-in-the-loop controls.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 – $176,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 – $187,300
• Based in the San Francisco Bay area, California: $166,400 – $208,000