Lead Director, Retail Experience & Communications Design

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.

The Lead Director, Retail Experience & Communications Design will set the creative vision and lead the development of experiences that shape how customers engage with the brand across physical, digital, and experiential touchpoints.

Responsibilities include:

• Lead the development of breakthrough creative concepts that connect store experience strategy, shopper insights, and business objectives
• Provide a strong creative point of view and shape in-store communications and experiences
• Integrate physical and digital touchpoints to create cohesive, connected customer experiences
• Establish and champion design principles and standards that create a consistent, distinctive brand experience
• Oversee end-to-end creative development and delivery across environmental, print, digital, and experiential elements
• Present and advocate for creative concepts and rationale with senior stakeholders
• Guide and mentor designers, writers, and creative leads
• Build trusted partnerships with internal teams, cross-functional business partners, and external agencies and vendors
• Stay ahead of retail, consumer, and experiential design trends, including AI-enabled tools and emerging technologies

Required Qualifications:

• 10+ years of creative experience in agency and/or corporate environments
• Strong portfolio demonstrating concept development and execution across experiential design, retail communications, environmental graphics, digital content, events, sponsorships, and customer-facing campaigns
• Deep expertise in environmental graphic design and visual storytelling
• Proven ability to translate brand, marketing, and shopper experience strategies into compelling creative solutions
• Exceptional leadership skills, with a track record of inspiring talent, developing teams, and building a strong creative culture
• Strong collaboration and influencing skills, with the ability to build alignment with senior stakeholders and partners
• Excellent presentation, storytelling, and interpersonal skills
• Ability to thrive in a fast-paced environment, balancing multiple priorities and projects
• Advanced proficiency in Adobe Creative Suite, Figma, and/or After Effects

Preferred Qualifications:

• Experience working within a large, complex, highly matrixed organization
• Experience leading work that spans retail, experiential, and digital customer touchpoints
• Strong familiarity with AI tools and emerging technologies applied to creative development and content production
• Familiarity with print production, fabrication, environmental graphics, and retail executions

Education: Bachelor's Degree in Graphic Design, Visual Communication, Advertising, Fine Art or related field OR equivalent work experience

Pay Range: $100,000.00 - $231,540.00