Process Improvement Professional

The Process Improvement Professional serves as the technology, automation, analytics, and process acceleration lead for the Merger and Acquisition organization.

This role is responsible for improving the efficiency, quality, scalability, and effectiveness of M&A diligence, execution, integration, portfolio management, and operational activities through automation, analytics, artificial intelligence, process transformation, and modern digital tools.

The position combines business analysis, process improvement, process architecture, data analytics, workflow automation, operational excellence, and technology enablement.

The individual will identify opportunities to reduce manual effort, improve decision-making, automate recurring activities, optimize business processes, and create scalable solutions across the M&A lifecycle.

Key Responsibilities

Automation and Digital Solutions

• Identify and implement automation opportunities across diligence, integration, portfolio management, reporting, governance, and operational processes.
• Build no-code, low-code, and custom automation solutions that eliminate manual work, reduce cycle times, and improve execution speed.
• Design scalable workflows that streamline information gathering, document management, status tracking, approvals, reporting, and cross-functional collaboration.
• Create reusable templates, automation frameworks, toolkits, and digital assets that can be leveraged across transactions and integration programs.
• Evaluate, design, and implement Generative AI and AI-assisted solutions that improve productivity, decision-making, knowledge management, and operational effectiveness.
• Leverage AI technologies to accelerate diligence reviews, document analysis, reporting, integration planning, and governance activities.
• Serve as a trusted advisor on practical AI use cases and emerging technologies within the M&A function.

Process Transformation and Operational Excellence

• Lead process discovery, workflow mapping, current-state assessments, and operational reviews across M&A and supporting business functions.
• Evaluate current-state workflows and identify process inefficiencies, bottlenecks, duplicative effort, control gaps, handoff delays, and scalability constraints.
• Design future-state operating models and standardized business processes that improve efficiency, consistency, governance, and execution quality.
• Develop and maintain operating procedures, playbooks, process frameworks, templates, and best practices.
• Support continuous improvement initiatives across diligence, integrations, portfolio management, and team operations.
• Drive adoption of new processes, tools, automation capabilities, and operating models through effective change management.

Data Analytics and Business Intelligence

• Analyze transaction, operational, financial, technology, cybersecurity, vendor, integration, and portfolio data.
• Develop dashboards, scorecards, reports, visualizations, and executive reporting solutions that provide actionable insights to leadership.
• Establish KPI frameworks, performance metrics, and reporting standards to measure transaction and integration effectiveness.
• Support executive decision-making through data analysis, trend identification, scenario modeling, and operational intelligence.
• Identify opportunities to improve data quality, reporting automation, and business transparency across M&A activities.

Enterprise Process Architecture and M&A Operations

• Assess and optimize processes across M&A diligence, integration management, technology operations, cybersecurity, infrastructure, applications, vendor management, finance, procurement, governance, and portfolio operations.
• Create end-to-end process architectures that improve alignment between enterprise functions and M&A objectives.
• Analyze dependencies across teams, processes, technologies, and stakeholders to improve coordination and execution.
• Support the development of scalable operating models that improve integration readiness and long-term operational performance.

M&A Tool Strategy & Administration

• Assess, evaluate, and recommend tools that improve M&A execution, governance, collaboration, analytics, automation, and reporting.
• Partner with stakeholders to define requirements and implement technology-enabled solutions.
• Manage and optimize M&A-related platforms, repositories, workspaces, and collaboration environments.
• Integrate data and workflows across systems where possible to minimize manual effort and improve reporting consistency.
• Lead cross-functional assessments of the enterprise technology landscape and identify opportunities to consolidate, optimize, or automate tooling capabilities.
• Drive adoption and change management activities associated with new tools and digital capabilities.

Desired Outcomes (First 12 Months)

• Inventory and assess current M&A tools, processes, reporting capabilities, and operating models.
• Document and evaluate current-state workflows across diligence, integration, and portfolio management functions.
• Identify and prioritize high-value automation and process improvement opportunities that reduce manual effort and cycle times.
• Establish repeatable KPI frameworks, performance metrics, and reporting standards across key M&A activities.
• Deploy AI-enabled solutions that improve productivity, execution quality, and decision-making.
• Build dashboards and automated reporting capabilities for executive and operational leadership.
• Create a library of reusable workflows, playbooks, templates, automation assets, and standardized operating procedures.
• Recommend and implement future-state process improvements that improve scalability, governance, and operational effectiveness.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Data Analytics, Finance, Engineering, Technology, Management Information Systems, Operations, or a related field.
• 3 or more years of experience in analytics, automation, business analysis, process improvement, operational excellence, consulting, M&A operations, transformation, or related functions.
• Experience with Generative AI, Copilot technologies, workflow automation, intelligent automation platforms, or digital transformation initiatives.
• Strong analytical, problem-solving, and systems-thinking capabilities.
• Experience gathering requirements and translating business needs into practical technology and process solutions.
• Experience evaluating, documenting, and improving complex business processes.
• Experience developing dashboards, KPI frameworks, reporting solutions, and performance metrics.
• Demonstrated ability to work effectively across business and technical stakeholders.
• Ability to quickly learn, evaluate, and leverage new tools, technologies, and methodologies.

Work at Home Requirements

• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs.
• Humana reserves the right to require associates to upgrade their internet service if necessary.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

• While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

• 40

Pay Range

• $73,500 - $100,200 per year

Description of Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.