Private Dining Coordinator

Join the team at Raffles Boston, part of AccorHotel, responsible for providing exceptional cultural experiences. The Private Dining Coordinator role involves delivering high-quality service to guests, taking orders, and ensuring seamless communication between departments.

Responsibilities:

• Answer telephone calls with courteous etiquette, processing guest orders according to Raffles Standards.
• Describe food and beverage menu items to guests, highlighting origin, taste, and preparation methods.
• Communicate guest orders to the kitchen via the hotel's POS system.
• Coordinate delivery of items to guestrooms in a timely manner.
• Close guest checks accurately, recording charges and gratuities.
• Anticipate guest needs, address concerns, and offer suggestions.
• Coordinate amenity delivery, performing opening and closing procedures, and side-work duties.
• Familiarize yourself with fire extinguishers and their locations.

Qualifications:

• High School diploma or equivalent.
• Excellent English language skills.
• 2 years of food and beverage serving experience at a luxury hotel or restaurant.
• Experience with POS systems.

Physical Requirements:

• Flexible and long hours may be required.
• Medium work, exerting up to 50 pounds of force occasionally.
• Ability to assist the Private Dining team during service.

General Requirements:

• Effective communication with employees and guests.
• Multitasking and prioritizing departmental functions.
• Regular attendance, maintaining high standards of personal appearance and grooming.

Additional Information:

• Hourly Wage: Intro rate at $25.96, wage after 90-day probationary period at $28.84.
• Employee benefits include medical, dental, vision, and life insurance, as well as a personalized development program.