Principal Technical Customer Manager - FSI

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

As a Principal Technical Customer Manager - FSI, you will play a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable business impact.

Responsibilities

• Portfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
• Portfolio Performance: Monitor portfolio performance using customer health, adoption, maturity and value realisation to proactively manage risk and identify growth opportunities
• Account Growth & Maturity: Define strategy to expand program adoption and maturity across our customer accounts, driving Net ARR and portfolio performance
• Strategic Project Management: Partner with customers to provide expertise leading to the alignment of project goals and timely execution
• Risk & Quality Management: Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
• Cross-functional Collaboration: Collaborate with internal teams to support your customer’s experience and maintain account health

Requirements

• 3+ years of experience: Successfully working with large, complex organisations to execute and advise on customer facing programs that deliver sustainable business outcomes
• Technical Aptitude: High interest in learning the Qualtrics platform and new technologies and deployment of technical expertise with customers at scale
• Consulting & Program Management: Proven ability to plan and execute multiple concurrent projects on time and budget, with a blend of consulting and internal-customer experience
• Customer Engagement: Ability to lead workshops, knowledge transfer sessions, utilise data and metrics to communicate understanding and produce high quality customer facing documentation
• Stakeholder Influence: Ability to build relationships with senior customer program owners and decision makers

Benefits

• Comprehensive Health & Wellness: Robust medical, dental, and vision insurance packages for you and your dependents
• Professional Growth & Mentorship: Structured onboarding, product training, and clear pathways for career advancement
• Paid Time Off & Holidays: Generous paid vacation, sick leave, and paid company holidays
• 401(k) Retirement Plan: Competitive matching company contributions to help secure your financial future
• The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader