Description
Join AccorHotel, a leading hospitality group, as a Reception Manager at the Carlton Lyon - MGallery Collection.
As a key member of the reception team, you will work closely with the Head of Reception to ensure seamless service delivery and create memorable experiences for our clients.
Key responsibilities include:
- Supervising and motivating the reception team
- Ensuring high-quality customer service and relations
- Managing arrivals, departures, billing, and payments
- Handling reservations and room assignments
- Responding professionally to calls, emails, and requests
- Resolving customer complaints and providing tailored solutions
- Developing additional sales opportunities
- Promoting the ALL loyalty program
- Personalizing the customer experience
- Conducting administrative checks and controls
Requirements:
- Proven experience in hotel reception management
- Excellent leadership and interpersonal skills
- Strong organizational and communication skills
- Fluency in French and English; proficiency in a third language is an asset
- Ability to work in a fast-paced environment and adapt to changing situations
Benefits:
- Monthly food allowance
- Rotating shifts (morning, day, and evening)
- 50% reimbursement of public transportation costs
- 13th month salary
- Heartist advantage card with exclusive offers
- Health and accident insurance
- Social and Economic Committee (CSE)
- Employee savings plan
- Profit-sharing
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