Payment Operations Global Processing Function Lead

We are looking for a Function Lead to oversee Global Processing Operations at Wise, a global technology company that enables fast and affordable international money transfers.

As a Function Lead, you will be responsible for delivering world-class service at scale across a 24/7 global operating footprint, driving operational excellence, and supporting Team Leads across global locations.

Your main objectives will be:

• Developing and supporting Team Leads across global locations
• Driving service delivery excellence by ensuring strict SLAs and KPIs are consistently met
• Ensuring long-term scalability by building resilient processes and minimizing processing losses
• Delivering operational plans for 24/7 global queue management
• Collaborating cross-functionally to manage operational impact and improve customer experience

This role offers the opportunity to make an impact by eliminating bottlenecks and streamlining processing across critical queues, challenging yourself by leading operations for a rapidly scaling global team, and inspiring teams by fostering an inclusive environment across global sites.

Requirements:

• 2+ years of direct people management experience
• Proven track record managing 30+ FTEs within a high-volume, 24/7 operational environment
• Hands-on expertise in global payment processing, clearing systems, and multi-currency flows
• Proficiency with analytics tools such as SQL, Looker, Tableau, and Excel
• Demonstrated success applying process improvement methodologies
• Experience executing operational migrations and business continuity plans
• Strong incident management capabilities
• Fluent in English with clear executive communication skills

Benefits:

• RSU's in a rapidly growing company
• Flexible working model
• Annual self-development budget
• Health and dental allowance
• Company-paid Life Insurance and EAP program
• Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day
• Paid 6-week sabbatical leave after four years
• 8-weeks of paid parental leave
• Transportation vouchers
• Food and meal vouchers
• TotalPass access to 3,500 gyms and studios