Operations Lead

Faculty is a company that works with global customers to transform their performance through human-centric AI. It has worked with over 350 customers since its establishment in 2014.

As a leader of the operations team you will be responsible for establishing and growing key business processes, strategy, operational leadership and the embedding of Faculty culture and practices in new expansion markets. Your experience will be key in establishing the business support frameworks that allow Faculty to provide global leading services to our clients.

Australia is a rapidly growing and key strategic market for Faculty. Working closely with senior leadership you will facilitate the solutions to challenges and enable the top tier delivery Faculty is renowned for.

Responsibilities:

• Lead market launch operations, designing the central functions operating model and partnering closely with Faculty UK and local partners to ensure cross-entity alignment.
• Hire and scale an agile in-country operations team, determining the optimal split between internal roles, global team support, and partner outsourcing.
• Drive the local office strategy, managing partner coordination during the setup phase and securing a dedicated office space as local teams expand.
• Coordinate in-country operations across key central functions (People, Finance, Marketing, Legal, Security, and IT), managing specialist team members.
• Directly steer critical operational areas during the agile ramp-up phase, including HR/Talent, local marketing support, and project staffing.
• Serve as a core member of the Country Leadership Team, defining the local team's culture and strategic direction in alignment with existing Faculty principles.
• Champion Faculty’s vision, mission, and core principles across the organization, ensuring strong adherence to global ethics policies and standards.

Requirements:

• You bring strong strategic operational leadership, with proven experience designing scalable operating models, establishing local legal and office infrastructures, and managing key external service providers.
• You are an authentic champion of company culture and ethics stewardship, dedicated to instilling Faculty’s mission, vision, and principles within a fast-growing local team.
• You excel at stakeholder management across complex, matrixed environments, acting as a trusted operational bridge between central HQ (Faculty UK) and local expansion operations.
• You exhibit a people-first leadership mindset focused on talent development, skilled at coaching, unblocking, and mentoring local talent to take on broader ownership as the team scales.