Outlet Manager

We are seeking a dynamic and results-driven Outlet Manager to lead operations at our establishment in Mumbai, India. As an Outlet Manager, you will oversee daily operations, maintain exceptional service standards, and drive business growth.

Business Performance & Strategic Planning

• Develop and manage outlet budgets, reviewing revenue and expenditure forecasts monthly.
• Analyze month-end reports to identify deviations from business plan goals.
• Participate in management meetings to review progress toward business objectives.
• Design, implement, and measure profit enhancement programs.
• Prepare comprehensive post-promotion reports.
• Implement control measures to ensure alignment with budget targets.

Outlet Operations & Team Leadership

• Conduct daily departmental briefings.
• Supervise team members to ensure tasks are completed on time.
• Build strong relationships with guests and regular patrons.
• Handle guest complaints with tact and efficiency.
• Manage administrative work related to cashier and bar operations.
• Maintain departmental communication logbooks.
• Monitor equipment supply levels and stock inventory.
• Conduct regular inspections to ensure compliance with sanitation and hygiene regulations.
• Maintain comprehensive knowledge of food and beverage services.
• Ensure health, safety, and security procedures are implemented.
• Attend briefings, meetings, and training sessions.
• Perform thorough handovers and communicate critical information.
• Provide support to other food and beverage outlets during peak periods.

Qualifications

• Hotel Management degree or equivalent qualification.
• Food and Beverage certification or specialized training (preferred).
• Minimum 2 years of relevant experience in outlet management or similar supervisory capacity.

Required Skills & Competencies

• Proficient in MS Excel, Word, and PowerPoint.
• Excellent written, verbal, and interpersonal communication skills in English.
• Strong financial acumen.
• Proven inventory and cost control management capabilities.
• Exceptional customer service and relationship-building skills.
• Team leadership and staff training abilities.
• Problem-solving and conflict resolution skills.
• Detail-oriented with strong organizational and time management capabilities.
• Analytical mindset with ability to interpret data and metrics.

Benefits and Perks No benefits or perks mentioned.