Description
We are seeking an experienced Outlet Manager to oversee the day-to-day operations of our restaurant outlet at Pullman Kuching, a five-star hotel located in the heart of Kuching, Sarawak, Malaysia.
As an Outlet Manager, you will be responsible for ensuring exceptional guest experiences, supervising and training a team of service staff, and driving outlet revenue through effective upselling and promotions.
Key responsibilities include:
- Managing the day-to-day operations of the restaurant outlet
- Supervising, training, and motivating the service team
- Monitoring guest satisfaction and handling complaints
- Coordinating with other departments to ensure seamless service delivery
- Driving outlet revenue through upselling and promotions
- Monitoring inventory and operating supplies
- Ensuring compliance with food safety and brand standards
- Preparing duty rosters, performance evaluations, and training plans
Requirements:
- Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field
- 3-5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment
- Minimum 1-2 years of supervisory experience in a restaurant or specialty outlet
- Strong leadership and team management abilities
- Excellent communication and guest relations skills
- Sound knowledge of restaurant operations and fine dining etiquette
- Strong problem-solving and decision-making capabilities
- Proficiency in POS systems, Microsoft Office, and restaurant management software
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