OSS Team Lead

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

As an OSS Team Lead, your primary purpose will be to supervise Operations Support Services (OSS) staff and processes, monitor colleagues' workloads, provide training, and monitor individual transactions. You will also provide technical direction on work processes.

Responsibilities

• Supervise Operations Support Services colleagues
• Define and establish quality assurance procedures, standards, metrics reporting, and auditing
• Train OSS team on tasks and responsibilities
• Review quality data, conduct audits, track quality metrics, and report on findings
• Track non-compliance issues and monitor through resolution
• Manage staffing schedules to assure appropriate department coverage

Additional Responsibilities

• Perform other duties as assigned
• Support the organization's quality program(s)
• Travel as required

Supervisory Responsibilities

• Administer company personnel policies in all areas and follow company staffing standards and training recommendations
• Interview, hire, and establish colleague performance development plans; conduct colleague performance discussions
• Provide support, guidance, leadership, and motivation to promote maximum performance

Qualifications

• Bachelor's degree from an accredited college or university preferred
• Six (6) years of related experience or equivalent combination of education and experience required, including two (2) years claims management experience
• Some proven software specifications experience required; supervisory experience preferred

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Excellent analytical and interpretive skills
• Strong organizational skills
• Strong time management skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies