Operations Role

This is a ring-fenced, white-glove role supporting Salesforce's two largest global systems integrator partners. You will be the single point of contact for partner program requests, bridging Partner Sales Managers, Partner Account Managers, Program Operations, and the partners' own operational stakeholders.

Core Responsibilities & Scope

• Be the first point of contact for partner program requests from designated partners
• Answer partner calls and Slack messages, understand the issue, explain it internally, and drive resolution
• Act as an escalation point for Operational Specialists executing requests
• Work directly with partners' operational stakeholders
• Collaborate with Partner Sales teams and PAMs/PSMs covering both partners
• Guide partners and internal teams through program execution details, including onboarding, benefits, and provisioning
• Manage and recommend approvals for exceptions to written program benefits
• Support referral fee processes and communicate with partners about them
• Help internal sales teams use program funds correctly and get the best return
• Provide clear, actionable recommendations on unique program needs of dedicated partners
• Bring insights from the ground into program design for custom benefits or incentives
• Maintain a current picture of what is in, out, and prioritized as deals change daily

Minimum Requirements

• 6 to 8 years of experience
• Directly stakeholder-facing, internally and externally, with comfort leading discussions at all levels
• Polished and senior enough to represent the company brand to partner leadership and deliver external enablement
• Strong working knowledge of partner programs and the sales business
• Comfortable on the phone and handling escalations
• Skilled at turning findings into clear recommendations
• Able to work across Partner Sales, Programs, and Operations, managing competing priorities
• Experience with contracting, eligibility, and benefits processes is a plus

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program