Operations Manager (Customer Onsite)

As an Operations Manager at Expeditors, you will be responsible for overseeing end-to-end order management and logistics for NASA technical leads, program stakeholders, and cross-functional operations teams.

Responsibilities:

• Manage the order lifecycle from requisition intake to fulfillment, staging, and site deployment across NASA centers and partner facilities.
• Serve as the primary escalation point for NASA program managers, engineering teams, and vendor networks regarding complex order inquiries and delays.
• Direct and mentor the Operations Coordinator team, handling tiered operational questions and ensuring quality across high-volume order pipelines.
• Analyze order fulfillment cycles, vendor lead times, and capacity forecasts to identify operational bottlenecks and implement process improvements.
• Review and present infrastructure demand forecasts, SLA compliance dashboards, and order status reports to senior NASA leadership and other stakeholders.
• Lead weekly customer operational syncs, pipeline reviews, and cross-functional alignment sessions with site operations, logistics teams, and other stakeholders.
• Develop, document, and maintain Standard Operating Procedures (SOPs) for order triage, change management, and asset tracking.
• Execute structured training and onboarding plans to scale coordinator capabilities and ensure compliance with federal asset tracking standards.
• Assume operational leadership and decision-making authority during critical deployment windows or when senior operations management is unavailable.

Qualifications:

• Bachelor's degree in supply chain management, Logistics, Operations Research, Information Systems, or equivalent professional experience.
• 4+ years of hands-on experience in Order Management, logistics, or technical fulfillment, preferably supporting technical infrastructure, data centers, or mission-critical tech deployments.
• Proven track record leading or mentoring operational teams in fast-paced, high-volume environments.
• Strong familiarity with technical infrastructure components or managing specialized logistics operations.
• Demonstrated expertise in order management platforms and spreadsheet-based reporting.
• Exceptional analytical and problem-solving skills with the ability to interpret fulfillment data and drive actionable operational decisions.
• Superior customer-facing and executive communication skills, with experience managing escalations under tight deadlines.

Benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program