Manager of Product & Pricing Operations

Salesforce is seeking a Manager of Product & Pricing Operations to lead the execution layer of the team responsible for product configuration, pricing systems, and operational readiness across the Lead-to-Cash cycle.

The successful candidate will have hands-on knowledge of Salesforce Product, Pricing, and Quoting methodologies and data models. They will drive cross-functional programs from requirements through go-live and translate complex technical topics clearly to Finance, Legal, IT, and Product stakeholders.

Key responsibilities include:

• Managing cross-functional operational workflows and ensuring CPQ and billing systems are validated and operationally ready before any initiative goes live
• Generating system and process requirements and influencing cross-functional programs to ensure outcomes match requirements
• Validating quoting, invoicing, and provisioning systems are fully configured and tested before go-live
• Providing support for New Product Introduction (NPI) cycles across Product Management, Legal, Finance, and IT
• Developing and delivering documentation, training, and office hours to help the team and cross-functional partners adopt system and process changes
• Building and maintaining a culture of documentation and knowledge-sharing
• Maintaining working knowledge of the CPQ ecosystem and identifying improvements to reduce manual steps and improve quoting accuracy
• Translating organizational priorities into a structured team backlog and communicating tradeoffs clearly when capacity is constrained
• Representing Product & Pricing Operations in multi-functional planning forums and serving as the primary point of contact for partners in Finance, Legal, IT, and Product Management
• Defining and enforcing data quality standards for product and pricing data and identifying systemic data quality issues
• Identifying specific sources of friction in the Lead-to-Cash cycle and driving targeted fixes
• Proactively identifying opportunities to modernize how the team works and piloting new approaches to operational readiness
• Evaluating and advocating for the adoption of AI and automation tools to improve operational workflows

The ideal candidate will have:

• 5+ years in Product Operations, Revenue Operations, or a related function
• Hands-on experience with Salesforce product configuration objects (Product2, Price Books, CPQ)
• Demonstrated experience running multi-dependency programs from requirements through go-live
• Proficiency working directly in data tools including SOQL, Excel, and Tableau
• Ability to translate technical topics for non-technical stakeholders accurately and concisely
• Strong track record of managing multiple parallel workstreams and identifying risks proactively
• Demonstrated ability to identify gaps in existing processes or systems and bring forward concrete proposals to address them
• Interest in applying AI tools to operational workflows