Operational Performance Improvement Analyst

We are seeking an Operational Performance Improvement Analyst to join our team at Asda House.

The successful candidate will be responsible for improving operational performance across various areas, including 3PL performance management, transport and distribution operations, continuous improvement, data, systems, and reporting, and stakeholder management.

Key Accountabilities

1. 3PL Performance Management

• Own the day-to-day and strategic relationship with nominated 3PL providers.
• Establish a structured governance framework covering daily/weekly operational management, monthly performance reviews, and quarterly business reviews.
• Define, monitor, and challenge performance against contractual KPIs and SLAs.
• Ensure root-cause analysis and corrective action plans are implemented following service failures.
• Identify recurring failure modes and drive sustainable corrective actions rather than short-term operational fixes.
• Maintain clear supplier scorecards and performance improvement plans where required.
• Escalate significant service, cost, or compliance issues appropriately.

2. Transport & Distribution Operations

• Ensure sufficient transport capacity is available to meet forecast and actual demand.
• Monitor collection, delivery, and network performance.
• Challenge inefficient routing, utilisation, empty running, waiting time, and failed deliveries.
• Work with internal stakeholders and service providers to optimise vehicle utilisation, load consolidation, and transport planning.
• Manage peak periods, promotions, seasonal demand, and exceptional capacity requirements.
• Ensure appropriate contingency arrangements exist for operational disruption.

3. Continuous Improvement

• Use operational and financial data to identify performance improvement opportunities.
• Lead joint improvement initiatives with 3PL providers.
• Challenge established operating practices where more efficient alternatives exist.
• Develop business cases for changes in logistics networks, processes, systems, or providers.
• Track benefits to ensure savings claimed by projects are actually realised.

4. Data, Systems & Reporting

• Develop a reliable and consistent 3PL performance reporting framework.
• Ensure decisions are based upon accurate operational and financial data.
• Analyse trends and identify emerging risks before they materially impact service.
• Work with internal and external teams to improve data quality and system integration.
• Develop dashboards providing clear visibility of cost, service, capacity, and productivity.

5. Stakeholder Management

• Develop strong relationships across Primary Ops, Commercial and Finance, Supply Team, Trading, and 3PL leadership and operational teams.

Benefits

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans, and a 24/7 employee assistance helpline
• Asda Allies Inclusion Networks
• Excellent parental leave policies