Business Operations Analyst

As a Business Operations Analyst at Expeditors, you will play a crucial role in managing and monitoring solutions, creating reports, and providing technical training to operational staff.

Responsibilities:

• Manage, monitor, and provide quality assurance on all solutions running in the district
• Create reports based on the needs of product and operational departments
• Provide internal reporting, including status and analytical reports
• Help quantify the productivity results of each solution or tool created
• Map processes using available tools
• Develop and provide technical training for operational staff
• Perform data analysis
• Utilize Expeditors system tools, such as Branch exp.o and Report Scheduler
• Assist operations with data requirements needed to perform daily tasks
• Maintain project ticketing system and provide updates to the reporting structure
• Incorporate new technologies and technical advancements within operational training
• Collaborate with other Business Process Analysts on best practices and technology solutions
• Develop and share AI solutions within the district

Physical Demands:

• Use of standard office equipment, including computer, keyboard, mouse, phone, and fax/copy/scan machine
• Write with pencil, pen, or marker
• Functions performed primarily while seated at a desk

Qualifications:

• Expeditors Product and Service knowledge
• More than 2 years of experience within operations preferred
• Strong leadership skills
• Self-management and project management skills
• Proficient in process mapping, root-cause analysis, and problem-solving techniques
• Prior experience leading communication, public speaking, and training
• Effective interpersonal skills, with ability to relate to employees at all levels
• Strong PC and analytical skills, including experience with Microsoft Office, Power BI, SharePoint, and Visio