Description
AECOM is seeking an Onsite Transportation Monitoring Operator/Call Center to work in Fairfax, VA. The role involves monitoring Department roadways, managing events/incidents, and dispatching incident management personnel using Advanced Traffic Management Systems (ATMS) software.
Responsibilities:
- Monitor camera video and other information sources for events that impact traffic flow and safety
- Log potential and confirmed events using software applications
- Dispatch Safety Service patrollers using two-way radio systems
- Provide clear and accurate directions to the location of traffic events
- Communicate with local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents
Requirements:
- High School Diploma or GED equivalent
- 18 years of age
- Flexibility with 12-hour shifts (1st Shift: 6:00 am - 6:30 pm, 2nd Shift: 6:00 pm - 6:30 am)
- Pass a State and Federal criminal history/security background check
- Pass a pre-employment drug screen and participate in the program's mandatory random drug screening process
Preferred Qualifications:
- Previous experience working in a call center, customer service, or dispatching environment
- Demonstrated ability to meet high-level customer service expectations
- Ability to work in a calm and professional manner in a fast-paced, high-pressure environment
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