Ocean Export Lead Agent

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

As an Ocean Export Lead Agent, you will assist the Manager and Supervisor with all aspects of the Ocean Export Department, ensuring the proper and timely movement of freight while providing exceptional customer service.

Key Responsibilities:

• People:

+ Identify, develop, and mentor your No. 2 + Support the supervisor where needed, allocating workloads within the team to ensure smooth operations during peak activity or staff absence + Guide the team, mentoring agents, and ensuring the team meets company standards of 52 hours training per year per employee + Follow up on new hires' training as per company requirement standards + Periodically communicate department goals and expectations with the team to ensure buy-in and accountability

• Operations:

+ Ensure smooth and timely freight process flow + Prepare various documents for international transportation + Coordinate and negotiate rates with contracted vendors in procuring space and services + Ensure accurate and timely client and vendor billing + Ensure accurate and timely data entry into the operating system + Interact with customers in arranging their international export shipments, meeting customer service standards + Meet compliance with regulations, internal policies, and procedures + Understand department process flow, constantly looking for areas of improved efficiency + Ensure all customers' standard operating procedures are followed as per Customer SOP + Work with the team on meeting KPI standards, as per company procedures + Monitor shipment reports to ensure total customer satisfaction + Overseas communications

• Finance:

+ Proactively work to maintain and monitor accounts payment within 30 days + Ensure company credit procedures are followed and utilized effectively + Accurate and timely billing of vendors and resolving accounting issues + Monitor accounts payable to vendors (shipping lines, truckers, etc.) utilizing BNP report + Monitor intercompany accounting discrepancies via AJAX report

• Compliance:

+ Promote compliance in diligently following all company policies and regulations + Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations + Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings

• Culture:

+ Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

• Systems:

+ Be open to implementing new system changes and enhancements into your department + Be involved and suggest system/process improvements + Set the tone of this environment within your department + Promote productivity tools (e.g., using e.doc and e.doc treeview, export database, process management)

Requirements:

• Education and Experience: minimum 2-3 years of experience in Ocean Export
• Computer skills: Microsoft Word, Excel, PowerPoint
• Ability to work under pressure
• Ability to adapt to changes
• High level of attention to detail
• Strong organizational skills
• Strong communication skills
• Process-oriented
• Fluent in English and Dutch

Benefits:

• Paid Vacation
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company