Description
As an Agent - Order Management in Ocean Export Operations at Expeditors, you will play a crucial role in managing the export process.
Responsibilities:
- Handle general inquiries
- Communicate with overseas parties via email and telephone
- Prepare and submit shipping particulars to ocean carriers and check vendors' shipping documents
- Prepare and release forwarder's cargo receipts to vendors
- Input data and transmit container manifests to consignees
- Prepare Delay Document Demand Notices (DDDNs) to vendors and consignees when documents are late
- Prepare vendors' invoices and Summary Remittance Sheets (SRS)
- Arrange computer fax of forwarder's cargo receipts and invoices
- Dispatch shipping documents to consignees and brokers according to consolidation procedures
- Handle documentation requirements for individual consignees according to consolidation procedures
- Take on additional assignments as required to meet company needs
Qualifications:
- At least 1 year of experience in the forwarding or carrier industry
- Bachelor's degree in Business Administration, Supply Chain, or a related field (preferred)
- Proficiency in Microsoft Word, Excel, PowerPoint, etc.
- Excellent customer service skills
- Fluency in written and spoken English
- Chinese language skills are preferable
- Ability to work effectively in a team and communicate to achieve positive results
Benefits:
- Paid vacation
- Holidays
- Sick leave
- Group medical, life, and accident insurance
- Employee stock purchase plan
- Training and personnel development program
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