Night Shift Monitoring Supervisor

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

The Night Shift Monitoring Supervisor leads the overnight Command Center monitoring team and is accountable for safe, consistent, and responsive operations throughout the shift. This role directs real-time shipment monitoring, prioritizes alerts, coordinates incident response, and ensures timely escalation of service issues and security events.

Shift Leadership & Team Development

• Lead the night shift, set priorities at the start of the shift, assign monitoring responsibilities, and adjust coverage as shipment activity and risk levels change.
• Maintain a focused, respectful, and inclusive overnight work environment that supports accountability, collaboration, and employee well-being.
• Accurately document attendance, conduct, performance, and operational concerns and coordinate follow-up with Command Center management when required.
• Serve as the first point of supervisory escalation during the night shift and engage on-call leadership or other stakeholders according to established protocols.

Monitoring Operations & Incident Response

• Oversee active shipment monitoring and ensure alerts, exceptions, and customer-specific requirements are reviewed and acted upon within established response times.
• Assess potential theft, route deviation, prolonged stop, sensor, geofence, temperature, connectivity, and other operational exceptions; determine urgency and direct the appropriate response.
• Coordinate notifications to customers, service providers, security contacts, branches, and on-call leaders in accordance with escalation procedures.
• Work directly in monitoring queues during high-volume periods, critical incidents, or staffing shortages to maintain service continuity.
• Review monitoring actions, case notes, communications, and closure decisions for accuracy, completeness, timeliness, and compliance.
• Monitor the availability and effective use of Cargo Signal systems, Microsoft tools, communication channels, and customer platforms; report or escalate outages promptly.

Shift Execution & Continuous Improvement

• Balance customer commitments, shipment risk, alert severity, and available staffing to direct the team’s work throughout the shift.
• Ensure the team follows customer playbooks, standard operating procedures, communication standards, data-handling requirements, and internal policies.
• Prepare concise and accurate summaries of critical events, open risks, unresolved alerts, staffing issues, system problems, and required follow-up.
• Conduct a structured handoff to the incoming supervisor or lead, clearly transferring ownership of active incidents, high-risk shipments, and pending actions.
• Identify recurring errors, missed alerts, process gaps, and avoidable escalation delays; recommend corrective actions to Command Center management.
• Contribute practical ideas that improve monitoring quality, response time, documentation, customer experience, and overnight team efficiency.
• Keep current on customer requirements, active risk conditions, procedural updates, and lessons learned from recent incidents.

Qualifications

• Personal and professional alignment with Cargo Signal culture and critical success factors.
• Demonstrated experience leading or coordinating an operations, monitoring, security, logistics, or customer service team.
• Ability to work a consistent night-shift schedule, including weekends and holidays as assigned.
• Strong judgment and composure when responding to urgent, ambiguous, or high-impact situations.
• Exceptional attention to detail and the ability to manage multiple alerts, shipments, and communication channels simultaneously.
• Clear verbal and written communication skills, including concise incident documentation and shift handoffs.
• Proven customer service skills and the ability to coordinate effectively with internal teams, customers, and external service providers.
• Experience with logistics, shipment visibility, security monitoring, or business operations preferred.
• Working proficiency with Microsoft 365 applications and the ability to learn monitoring and customer platforms quickly.
• Strong coaching, organization, problem-solving, and accountability skills.

What We Offer

• A stable and professional working environment aligned with international standards
• Clear role definition and structured onboarding
• Exposure to reputable clients and cross-functional collaboration
• Opportunities for long-term career development in account management
• Competitive compensation package aligned with market standard