Night Public Area Attendant

We are seeking a Night Public Area Attendant to join our team at Sofitel Auckland Viaduct Harbour.

Your purpose is to create a haven of luxury and comfort, where every guest feels the warmth of home wrapped in the elegance of premium hospitality.

Responsibilities:

• Clean and maintain the loading bay, waste management room, hotel driveway, staff locker rooms, staff washrooms, toilets, service areas, lift landings, and back-of-house corridors.
• Vacuum, mop, sweep, polish, wipe walls, remove rubbish, and replenish guest and staff amenities as required.
• Carry out scheduled and assigned cleaning tasks to ensure the highest standards of cleanliness, hygiene, and presentation throughout the property.
• Use, maintain, and clean all housekeeping equipment correctly, reporting any defects or maintenance issues promptly.
• Ensure storerooms, equipment, and trolleys are clean, organised, and maintained in good working order.
• Assist with stocktakes and promote the efficient and economical use of chemicals, linen, and other housekeeping supplies.
• Follow all health, safety, and security procedures, including the safe handling and storage of cleaning chemicals and safeguarding hotel keys and restricted access areas.
• Handle lost property in accordance with hotel policies and brand standards.
• Assist guests with requests and provide service in line with hotel standards, referring matters outside your authority to the appropriate supervisor.
• Support the Housekeeping team with deliveries of linen, chemicals, laundry, supplies, furniture movements, rollaway beds, cots, and other manual handling tasks as required.
• Ensure corridors and service areas remain clear of trays, linen trolleys, cages, and other obstructions.
• Work collaboratively with all departments and undertake any other reasonable duties as directed by the Supervisor or Hotel Management.

Qualifications:

• Previous housekeeping, cleaning, or public area cleaning experience preferred.
• Excellent communication and organisational skills, with good problem-solving abilities.
• Physical fitness to stand, lift, push and pull for extended periods.
• Attention to detail and commitment to maintaining high cleanliness standards.
• Flexibility to work varying shifts, including weekends and holidays.
• Knowledge of proper cleaning techniques and safe handling of chemicals.
• Proficiency in English; additional languages beneficial.
• Ability to work efficiently in a fast-paced environment, managing multiple tasks.
• Positive attitude and adaptability to challenging situations.

Additional Information:

• Learn your Way - Access to Hero so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide.
• After 12 months of service retrieve 1-night complimentary stay including breakfast!
• Complimentary meals on shift.
• Accor's Parental Leave Scheme - up to 12 weeks of paid leave for primary carers and up to 2 weeks for secondary carers.
• Wellbeing initiatives - Access to our Employee Assistance Program.