Night GSA/ Night Auditor

We are AccorHotel, a leading global hospitality company that welcomes individuals from diverse backgrounds. You will be joining our team at the Novotel & ibis styles Melbourne Airport, a newly opened dual-branded property located near Terminal 4 of Melbourne Airport.

As a Night GSA/Night Auditor, you will be responsible for:

• Providing efficient service for guest registration and departure, maintaining accurate guest accounts, and offering helpful information.
• Handling incoming calls via the switchboard in a professional and courteous manner, focusing on delivering Total Customer Satisfaction.
• Adhering to strict security procedures to ensure guest confidentiality and safety.

To succeed in this role, you will need:

• The ability to work night shifts across a 7-day roster.
• An unrestricted driver's license with confidence in driving.
• A customer-focused approach.
• Great attention to detail.
• Reliability and a well-groomed appearance.
• Strong teamwork and communication skills.
• A Responsible Service of Alcohol Certificate in Victoria.

In return, we offer:

• Learning programs through our 'Learn your Way' Academy platforms, along with ongoing training and development opportunities.
• The ALL Heartist employee benefit card, which provides discounts on accommodation, food, and beverages at Accor properties globally.
• Complimentary car parking.
• Mental health and well-being support initiatives.
• Access to our Employee Assistance Program.