Description
Soho House Amsterdam is seeking an experienced Hotel Night Manager to join our team. As a Night Manager, you will be responsible for overseeing the hotel and wider House operation throughout the night, ensuring a safe, seamless, and exceptional experience for both members and guests.
You will work closely with the Front of House Manager, lead the night team, and act as the senior point of contact during your shift. Your responsibilities will include:
- Overseeing all front desk operations, including check-ins, check-outs, reservations, guest enquiries, special requests, and overnight issue resolution
- Maintaining high standards of hospitality that Soho House is known for
- Leading a team and creating a welcoming environment during overnight hours
To be successful in this role, you will need:
- Previous experience as a Night Manager, Reception Manager, or similar leadership role in a fast-paced hospitality environment
- Strong problem-solving skills and experience managing guest concerns and complaints effectively
- Experience with Opera and/or Salesforce is highly desirable
- Excellent communication skills and ability to work collaboratively as a team player
- Flexible availability, including weekends and overnight shifts
- Strong organisational, administrative, and attention-to-detail skills
- Fluent English, both written and spoken; Dutch is a strong advantage
- Calm, professional, and confident under pressure
Soho House offers competitive compensation packages with global benefits and development opportunities, including:
- Competitive salary above Horeca CAO
- 15% night allowance
- All House Membership
- Travel allowance (from 7.5 km)
- In-House Experience after contract completion
- Soho Friends Membership with discounts on F&B, rooms, and Cowshed
- Partnership discounts (Go-Vital, One Fit, Swapfiets, and many more)
- Team events
- Refer a friend and earn a €300 (gross) bonus
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