Network Technician

We are seeking a Network Technician to join our team at Hill AFB, UT, supporting the Missile Defense Agency (MDA) Operations Support Cell. This role involves providing 24x7 sustainment support for the DISA-provided GIG capabilities and services in the DISA Global Operations Center (DGOC).

Primary Responsibilities:

• Create and update tickets using Service Now
• Monitor network events and element management failures in real-time
• Perform incident correlation and fault analysis
• Notify necessary points of contact based on network incidents
• Support fault isolation and diagnosis
• Correct faulty network elements and coordinate with other service providers
• Verify service restoration upon resolution of customer-initiated tickets
• Provide 24/7/365 sustainment support for outages and service degradation
• Offer technical advice and insight to peers and customers
• Demonstrate proficiency in several DISN functions, including routers, switches, crypto devices, and optical switching

Basic Qualifications:

• DoD-8570 IAT Level 2 baseline certification (Security+, CE, or equivalent)
• Active Secret security clearance with the ability to obtain and maintain a Top-Secret clearance
• Ability to work in a 24/7 operation
• Experience with alarm surveillance, fault management, LAN maintenance, or performance management
• Expertise in three or more areas such as routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching
• General understanding of network topologies
• High school diploma and 2-4 years of experience

Pay Range: $48,100.00 - $86,950.00