Mobile Funeral Arranger

We are seeking a Mobile Funeral Arranger to join our team at Co-op Funeralcare. As a Mobile Funeral Arranger, you will be responsible for arranging funerals, supporting clients, and maintaining a professional and comforting environment.

You will travel to meet clients, build and maintain positive relationships with the community, and support clients both in person and over the phone. You will also be responsible for ensuring that the funeral home is clean, safe, and welcoming, and for accurately managing client documentation, funeral arrangements, and invoicing.

In return for your hard work, you will receive a competitive salary of £26,266 per annum (£13.47 per hour), plus benefits including a pension scheme, discounts on Co-op products and services, and 23 days of holiday per year.

Responsibilities:

• Travel to meet clients and build relationships with the community
• Support clients in person and over the phone, arranging family visits and answering questions
• Maintain a clean, safe, and welcoming funeral home environment
• Accurately manage client documentation, funeral arrangements, and invoicing using digital systems and devices
• Refer regulated work to the Funeral Plan Arrangers team
• Assist with manual handling of coffins and care and preparation of the deceased
• Update client management applications with accurate and timely information

Requirements:

• Full UK driving licence and access to a vehicle
• Ability to work confidently on own, with good communication skills and attention to detail
• Basic calculations and data entry skills
• Good IT skills, with ability to use digital systems and devices
• Passion for delivering great service and building relationships
• High levels of empathy, discretion, and care
• Physical ability to carry out manual handling tasks

Benefits:

• Competitive salary of £26,266 per annum (£13.47 per hour)
• Excellent pension scheme with up to 10% employer contributions
• Discounts on Co-op products and services
• 23 days of holiday per year (pro rata)
• Access to Employee Assistance Programme and virtual GP
• Endless career development opportunities