Meewerkstage Design

As a Meewerkstage Design intern at KPN, you will work closely with our Experience team to create digital customer journeys used by millions of people in the Netherlands. You will learn how design is used on a large scale and collaborate with an award-winning team of designers. With guidance from experienced colleagues, you will develop your skills in design evaluation, strategic thinking, and stakeholder management. Your work will have a direct impact on improving customer experiences.

Responsibilities:

• Learn from various design disciplines, such as UX, service design, and visual design.
• Analyze customer journeys within app, web, and service environments.
• Test selected customer journeys and processes from an experience quality perspective.
• Identify opportunities for usability, consistency, and emotional customer experience.
• Create clear evaluations with concrete and actionable recommendations.
• Present your findings to stakeholders within KPN.

Qualifications:

• Currently pursuing a degree in Digital Design or a similar field.
• Enjoy analyzing and testing digital customer journeys within apps, websites, and services.
• Communicate easily and present confidently to stakeholders in both Dutch and English.
• Can translate observations into clear, structured, and concrete recommendations.
• Live in the Netherlands.
• Available for at least 32 hours per week for a minimum of 5 months, starting from February 2027.

Benefits:

• A stage allowance of EUR 600,- (based on 40 hours).
• A hybrid workspace: 2 days in the office, 3 days at home.
• A laptop that you can also use for school assignments.
• Travel costs reimbursed for train or car if you don't have public transportation.
• Collaborate in a multidisciplinary team of experienced professionals.
• Access to a large network of experts at KPN who share their knowledge and network.
• Expand your knowledge and skills through KPN Academy and workshops.
• Fun activities via Jong KPN and the intern network.