Media Services Coordinator

The Media Services Coordinator supports the Media Services team by performing hands-on operational work supporting media intake, asset preparation, metadata, and workflow execution across physical and digital media environments.

This role is designed to develop expertise in media workflows, standards, and governance. You'll spend your time organizing media, preparing assets for ingest, applying metadata, managing physical legacy media libraries, supporting internal users, and learning how enterprise media workflows operate from capture through archive.

The Media Services Coordinator builds expertise in media asset lifecycles, metadata standards, file formats, and operational best practices. The successful candidate will actively develop expertise in Media Services platforms, enterprise workflows, metadata standards, and media formats while growing into a trusted operational contributor supporting increasingly complex workflows and stakeholders.

Essential Job Functions

Media Intake & Workflow Support

• Support media ingest workflows into Iconik across physical and digital media pipelines.
• Prepare assets for ingest by organizing files, validating baseline requirements, and identifying issues or gaps.

Governance & Standards Execution

• Apply established metadata standards, naming conventions, and governance rules.
• Perform metadata verification and quality control before and after ingest.
• Follow documented procedures and contribute feedback where process improvements or clarifications are needed.

Physical Asset Management

• Maintain the Media Services Library, including shelving, inventory, and tracking systems.
• Catalog, label, and document historical physical media.
• Prepare and track legacy assets through defined digitization and preservation workflows.
• Manage the hard drive check-out process for internal stakeholders.
• Track custody and return of shared physical media assets.
• Maintain accurate custody and inventory records.
• Coordinate with the Digital Asset Manager to align legacy digitization efforts with digital ingest workflows.

Operational Enablement & Cross-Team Support

• Coordinate media requests, support users with intake and retrieval processes, and escalate workflow issues as necessary.
• Assist with documentation related to workflows, standards, and operational procedures.
• Grow into a trusted operational contributor supporting increasingly complex workflows and stakeholders.

Job Qualifications

• Bachelor's degree in media production, film/video, communications, broadcasting, journalism, or a related field is preferred.
• Relevant experience in media operations, digital asset management or broadcast operations may be considered in lieu of a degree.
• 1–3 years of relevant experience required.
• Experience working with media assets, such as video, photography, audio, or broadcast content is required.
• Familiarity with common media file types and containers (e.g., MOV, MP4, MXF, WAV, JPG, PNG), file conversion, and file-based media workflows.
• Familiarity with Adobe Creative Cloud applications (Premiere Pro, Photoshop, Media Encoder, After Effects, Acrobat, Lightroom) to support workflows.
• Experience with media operations, asset management systems, digital libraries, archives, records management, or information organization is a plus.
• Experience using Iconik is highly preferred.
• Comfort working with large files, folders, and complex computer systems.
• Ability to manage physical inventory and documentation accurately.
• Demonstrated interest in media operations, digital asset management, and workflow support.
• Demonstrated ability to follow established processes, exercise sound judgment, and escalate issues appropriately.
• Strong organizational and tracking skills; high attention to detail and consistency; ability to manage physical and digital media assets accurately.
• Ability to follow established standards, procedures, and operational workflows; ability to understand, document, and support multiple operational workflows.
• Operational understanding of how media assets move through production, post-production, broadcast, and content distribution workflows.
• Willingness to learn new tools, systems, workflows, metadata standards, and media asset management practices.
• Clear communicator who asks questions, escalates issues appropriately, and works effectively with internal stakeholders.
• Reliable, methodical, process-oriented, and able to work independently or collaboratively to achieve team objectives.